Product Design - Question Library
Client:
Girl Scouts - a leading youth organization for girls in the US and American girls living abroad, comprising 1.8 million girl members and 800K adults. |
Challenge:
Girl Scouts councils face challenges capturing volunteer event data in a scannable, reusable format due to the non-standardized data management process. This hinders effective sharing and utilization. Objectives:
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Solution:
To create unity and consistency in the database, allow GS councils to create and publish all volunteer opportunities in the same format, with standardized titles, content, and questions, promoting uniformity across all councils. Additionally, administrators should retain the flexibility to create custom opportunities for special events and unique questions.
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Collaboration and Challenges:
Throughout the project, I collaborated closely with VolunteerMatch's customer relations team, product team, as well as Girl Scouts' management, strategy, growth, and design team. The biggest challenge was handling decision-making involving numerous stakeholders, leading to scope changes and time delays. To address this, we requested the client to prioritize our suggested solutions "by importance." This approach helped the client prioritize their needs, reach a consensus, and facilitated smoother project progress. Results: After three months of launching the project, the Question Manager became the second most-used recruitment tool for GS councils. It significantly improved the recruitment process, resulting in a seamless and standardized experience for volunteers and GS administrators alike. Improvements Summary
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P O R T F O L I O